Now Hiring - Customer Experience Representative in Bison, KS

BISON BANK – Customer Experience Representative

Position Open – February 7, 2023 Applications accepted until – February 28, 2023

Job Description:

A Customer Experience Representative (CXR) primary responsibility is exceptional customer service. Customer experience is of the upmost importance in this role. A CXR must be knowledgeable about a range of bank operations, answer any questions a customer has and to make referrals and use cross sell opportunities to achieve bank growth objectives. A CXR will be required to perform a variety of professional bank services accurately and efficiently while adhering to policy and procedures.

Job Duties include the following:

• Provides exemplary customer service when meeting customers various banking needs such as: receiving and posting deposits and loan payments, cashing checks, issuing savings withdrawals.
• Identifies and handles customer issues through taking initiative and problem solving.
• Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to other branch representatives.
• Complies with bank operations and security procedures by participating in all dual control functions.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Opens all types of deposit accounts including savings, checking, money market, and CDs; generates all paperwork, collects required documentation, and performs legally required verifications.
• Effectively and professionally communicates with all internal and external customers.
• Answers the telephone, assists the customer, and redirects calls.
• Balances and reconciles their teller drawer; counts and packages currency and coins.
• Creates and/or verifies incoming and outgoing wire transfers.

Skills and Qualifications:

• Customer service first mentality
• Strong verbal and written communication
• Attention to detail
• Takes initiative and is proactive in work
• Enjoys working as a team
• Sales Experience (optional)
• Knowledge of financial software (optional)

Education, Experience, and Licensing Requirements:

• College diploma preferred, high school diploma, GED, or equivalent required.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Bison, KS 67520: Reliably commute or planning to relocate before starting work (Required)

Experience:

• cash handling: 1 year (Required)
• customer service: 1 year (Required)

Work Location: One location